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Terms and Conditions

Implementation of the trajectory

5 Step Therapy will perform its work to the best of its ability, taking the due care that can be expected from a counselor. The counselor has a best efforts obligation towards the client, never a result obligation.

For proper counseling it is necessary that the client ensures that all information, which the counselor indicates is necessary or which the client should reasonably understand to be necessary for the performance of the agreement, is provided to the counselor in a timely manner. The client guarantees the correctness, completeness and reliability of the information made available to the counselor.

5 Step Therapy is not liable for damage, of whatever nature, caused by the counselor relying on incorrect, incomplete and/or unreliable information provided by the client.


Quality standards

The services of 5 Step Therapy are provided through the quality standards of the counseling methodology as developed by Prof. dr. dr. egan. 5 Step Therapy also adheres to the requirements and follows the ethical professional code of coaches and counselors in the Netherlands as described under the paragraph "Ethical code".


As a client of 5 Step Therapy, you can count on the counselor doing the best they can to make the process a success. Commitment is also expected from the client (an agreement that one is 100% committed). In order to ensure the necessary relationship of trust, the counselor and the client both exercise due care towards each other.



Regularly evaluating the process and openly expressing and discussing any questions, doubts or dissatisfaction on both sides are an essential part of the guidance.



After the consultation, an invoice can be paid via  . In this case, the invoice will be sent by email. It is also possible to transfer the amount in advance by bank. Prices are stated on the website. Costs for any work materials are included in the price.

If payment is not made, a reminder will be sent. 5 Step Therapy also has the right to suspend the execution of the treatment agreement and/or to charge the client the extra costs resulting from the delay according to the usual rates.


In the event of permanent non-payment, a bailiff's office will be engaged. The extrajudicial, judicial and execution costs incurred are for the account of the client.



A consultation can be moved or canceled by the client free of charge up to 24 hours in advance. Within 24 hours before the appointment, the costs of the consultation will in principle be charged at EUR 50. 

In the event of a no-show, without notification after the start of the session, the full amount due will be charged.


5 Step Therapy also has the right to cancel a consultation up to 24 hours before the start. If necessary, it will be examined together whether there is a referral or a new appointment.

Counseling and therapy takes place on a voluntary basis. Both counselor and client are free to end the process at any time.

Force of the majority

In the event of illness and temporary or permanent incapacity for work of the counselor, this releases the counselor from meeting an agreed term or other obligation, without the client being able to assert any right to compensation for costs, damages and interests.

5 Step Therapy is not liable for damage, of whatever nature, caused by the counselor relying on incorrect, incomplete and/or unreliable information provided by the client.


5 Step Therapy is not responsible for the client's behavior during and outside the sessions. The client remains responsible for his own behavior, the choices made and the consequences thereof. The therapist is never liable for any damage caused by or related to participation in, or cancellation of, a program with 5 Step Therapy, including consequential damage, emotional damage or damage resulting from decisions made by the client, whether or not not in consultation with the counselor. If 5 Step Therapy is nevertheless liable for any damage, this will be limited to a maximum of the invoice amount.

This form of care is not or less suitable for people in whom psychiatric disorders, addictions or the tendency to self-destructive behavior play a role. In such cases, contact your general practitioner and have yourself referred to a psychologist or psychiatrist if necessary. The Therapist takes no responsibility for people who have entered into a counseling and therapy process under these circumstances. When in doubt, ask a psychologist or psychiatrist for a diagnosis.


5 Step Therapy adheres to the secrecy of the data it collects. All client data is treated confidentially. There may be an exception to the duty of confidentiality when there is an immediate danger to life, due to obligations by law or a decision by the court. In all other cases, professional secrecy and confidentiality apply and information will only be provided to third parties with the client's permission.

Dossier formation

Personal data and relevant information resulting from the conversations will be kept in a digital file. The file the counselor maintains is confidential and for personal use. 5 Step Therapy ensures that the entire file of the client is properly secured and is not accessible to third parties. In accordance with legal obligations, a file is kept for 15 years and then destroyed. The client can request in writing that the file be destroyed earlier if this does not constitute an obstacle by law.

Right of access and correction   

A digital file may be viewed by the client himself. The client can request a digital copy of reports or documents that are stored in his file. If costs are involved, these will be charged.

Intellectual Property

Work material provided becomes the property of the client, unless it already belongs to a third party. The intellectual property rights with regard to the counseling and therapy, the counseling material and any other pieces or products related to the counseling and therapy are reserved by 5 Step Therapy.

Without express written permission from 5 Step Therapy, the client is not entitled to disclose, exploit or reproduce in any way any information from and/or parts and/or extracts of the counseling material and other documents provided.


Complaints, Wkkzg

Complaints can be submitted in writing via email: The complaint will be handled within a week at the latest, after which the counselor will contact you for a solution. As a registered therapist, I am  affiliated with the Dutch Healthcare Federation. If the therapist and client do not come to an agreement, our complaints will be handled according to a fixed protocol of the Wkkgz. This Act stipulates that care providers must appoint a complaints officer and be affiliated with a disputes committee recognized by the government. During the treatment or supervision something can go wrong. If, in your opinion, you have been treated/supervised carelessly or incorrectly, you can submit a complaint. It is important that you first try to discuss and resolve the complaint with your healthcare provider. It is also possible to engage the confidential counselor* of the NFG. If you are unable to resolve the complaint, you can submit a complaint. As an NFG care provider, I have chosen to have complaints handled via the NFG. They are affiliated with Quasir. Your complaint should be according to this scheme to be handled.

For address details of the complaints officer, you can contact the NFG secretariat via the email address



Dutch law applies to all legal acts and the like of 5 Step Therapy and the treatment agreements between 5 Step Therapy and the client.



All prices quoted are subject to errors and changes. These general terms and conditions are applicable from September 1, 2018 and will remain in effect until change is indicated in writing by 5 Step Therapy.


Ethical code

Naturally, 5 Step Therapy also works according to this ethical code. The code roughly comprises 6 important basic values, with the main rule being: Always act in the interest of your client.



During the process, the counselor must do everything possible to ensure the safety of his client. Counseling is a form of assistance.

Exploitation, in whatever form, is never allowed. Regardless of the setting or counseling rate; the counselor must operate to the highest ethical standards at all times.


Anti-Discrimination Rules

The therapist should be aware of any prejudices and stereotypes. The counselor should ensure that he has an anti-discriminatory attitude and behavior.



The therapist should provide the highest level of confidentiality, as he respects the client's privacy. This helps the counselor build the bond of trust necessary for counseling and therapy.



The therapist must inform his client in advance of the conditions and conditions under which he offers counseling. If this changes, the counselor must agree with the client beforehand.



During and around the therapeutic relationship, the therapist should set and observe clear boundaries  . He should always consider the effects of overlapping, duplicate and/or pre-existing relationships.



The therapist should do everything possible to control the quality of his work, to improve his own competences and to always work within the limits of his competences. The counselor should make regular use of appropriate supervision and/or peer supervision.

Privacy Regulations (Supplementary General Terms and Conditions in connection with the introduction of the General Data Protection Regulation with effect from 25 May 2018). 

1. Definitions

In these regulations, the following definitions apply:

•      The social worker, Niki Schalken , acting in the Rijnstraat-319405-5ccdebd05 5cde-3194-bb3b-136bad5cf58d_  Amsterdam.

•      The law: the Personal Data Protection Act and from 25 May 2018 the General Data Protection Regulation (GDPR);

•      Personal data: any data about an identified or identifiable natural person;

•      Processing of personal data: any act or set of acts relating to personal data. This in any case includes collecting, recording, organizing, storing, updating, modifying, retrieving, consulting, using, providing by means of forwarding, dissemination or any other form of making available, bringing together, , exchange or destruction of data;

•      File: Any coherent set of personal data, whether collected together or separately which is accessible according to certain criteria and relates to different persons;

•      Controller: the person who alone or together with others determines the purpose and means of processing personal data. The controller can be a natural person, a legal person or an administrative body;

•      Processor: the person who processes personal data on behalf of the controller, without being subject to his direct authority;

•      Data subject: the person to whom personal data relates;

•      Third: any person other than the data subject, the controller, the controller or any person directly whether the processor is authorized to process personal data;

•      Recipient: the person to whom the personal data is provided;

•      Consent of the data subject: any free, specific and information-based expression of the data subject's will. incorporated;

•      Providing personal data: disclosing or making available personal data;

•      Collection of personal data: obtaining personal data.

2. Range

1.   These regulations apply to the fully or partially automated processing of personal data. It also applies to the non-automated processing of personal data that are included in a file or that are intended to be included therein.

2.   These regulations relate to the processing of personal data of mainly clients, but may also apply to employees.

3. Goal

1.   The purpose of collecting and processing personal data is to have the data necessary for the realization of legal purposes as well as the purposes as described in the service description of the care provider and conducting policy and management in the context of these purposes.

2.   The purposes for which data are collected and processed are expressly described in the service description attached as an attachment.

4. Representation of the person concerned

1.   If the person concerned is a minor and has not yet reached the age of sixteen or if the person concerned is of age and has been placed under guardianship, or if a mentorship has been established for the person concerned , the consent of his legal representative is required instead of the consent of the data subject. The consent is recorded in writing. If the person concerned has issued a written authorization with regard to his representation towards the processor, then permission from the written authorized representative is also required.

2.   Consent may be revoked at any time by the data subject, his/her authorized representative or his/her legal representative.

5. Management Responsibility and Liability

1. The controller is responsible for the proper functioning of the processing and management of the data; under the responsibility of the controller, an administrator is usually charged with the actual management of the personal data, but this is not mandatory for small-scale personal data processing, as is the case with the care provider.

2. The responsible party ensures that appropriate technical and organizational measures are taken to protect against any loss or any form of unlawful processing of data.

3. The responsibility referred to in paragraph 1 and the provisions of paragraph 2 remain unaffected if the processing takes place by a processor; this is arranged in an agreement (or by means of another legal act) between the processor and the controller.

4. The responsible party is liable for damage or disadvantage caused by non-compliance with the provisions of the law or these regulations. The processor is liable for that damage or disadvantage, insofar as this/that is caused by his actions.

6. Lawful Processing

1.   Personal data is processed in a transparent manner and in accordance with the law and these regulations in a proper and careful manner.

2.   Personal data will only be collected for the purposes referred to in these regulations and will not be further processed in a manner incompatible with the purposes for which it was obtained.

3.   Personal data - in view of the purposes for which they are collected or subsequently processed - must be adequate and relevant; no more personal data should be collected or processed than is necessary for the purpose of registration.

4.   Personal data may only be processed if:

o  the data subject has given his unambiguous consent to the processing;

o  the data processing is necessary for the performance of an agreement to which the data subject is a party (for example, the employment contract with the data subject) or for actions, at the request of the data subject, that are necessary for concluding an agreement;

o  the data processing is necessary to comply with a legal obligation of the controller;

o  the data processing is necessary in connection with a vital interest of the data subject;

o  the data processing is necessary with a view to an interest of the controller or of a third party, unless that interest conflicts with the interest of the person whose data is processed and that interest takes precedence.

5.   The registration of the citizen service number only takes place if there is a legal basis for this and/or if some form of care is provided to the person concerned by the controller or processor.

6.   Anyone who acts under the authority of the controller or of the processor - as well as the processor himself - only processes personal data on behalf of the controller, except in the event of deviating legal obligations.

7.   The data will only be processed by persons who are obliged to secrecy by virtue of their office, profession, legal regulation or on the basis of an agreement.

7. Processing of personal data

1.   Processing takes place by social services or social service providers insofar as this is necessary for the proper treatment or care of the data subject, or for the management of the relevant institution or professional practice. is.

2.   The processing takes place with the explicit consent of the data subject.

3.   Processing takes place at the request of an insurer insofar as this is necessary for the assessment of the risk to be insured by the insurer, or insofar as this is necessary for the execution of an insurance contract.

4.   Data about the patient may be disclosed to another person for the purpose of statistics or scientific research in the field of public health without the client's consent if:

a.   requesting permission is not reasonably possible and with regard to the execution of the research such guarantees are provided that the privacy of the client is not disproportionately harmed, or

b.   the request for permission, in view of the nature and purpose of the research, cannot reasonably be required and the care provider has ensured that the data is provided in such a way that it can be traced back to individual persons is reasonably prevented. Distribution is only possible if:

c.    research serves the public interest;

d.   the survey cannot be conducted without the appropriate data and

e.   insofar as the client concerned has not expressly objected to a provision.

5.   The prohibition to process special data as referred to in Article 8 does not apply insofar as this is necessary in addition to the processing of personal data about a person's health with a view to proper treatment or care of the person concerned.

8. Special personal data

1.   The processing of personal data about a person's religion or belief, race, political opinion, health, sex life, trade union membership or criminal personal data is prohibited, except in cases where the law expressly determines by whom, for what purpose and under what conditions such data may be processed (Articles 17 to 22 of the Act).

2.   The prohibition referred to in the previous paragraph applies, without prejudice to the provisions of Articles 17 to 22 of the Act, not insofar as there is an exception as referred to in Article 23 of the law.

9. Data Acquisition

Data obtained from the person concerned

1.   If the personal data are obtained from the data subject himself, the responsible party will inform the data subject before the time of collection:

•      his identity;

•      the purpose of the processing for which the data is intended, unless the data subject already knows that purpose.

2.   The controller provides the data subject with further information insofar as it is necessary - in view of the nature of the data, the circumstances in which it was obtained or the use made of it - to inform the data subject to ensure proper and careful processing.

3.   When data is collected outside the data subject, the controller informs the data subject:

•      his identity;

•      the nature of the data and the purpose of the processing for which the data is intended;

The time when that should happen is:

•      the moment the controller records the data or_cc781905--5cde58

•      if the responsible party only collects the data to provide it to a third party: at the latest at the time the third one

4.   The controller provides further information to the extent that - in view of the nature of the data, the circumstances under which it is obtained or the use made of it - it is necessary to provide the data subject with a proper and ensure careful processing.

5.   The provisions under 3 do not apply if the communication referred to there proves impossible or involves a disproportionate effort. In that case, the responsible party will record the origin of the data.

6.   The provisions under 3 also do not apply if the recording or provision is prescribed by or pursuant to the law. In that case, the controller must inform the data subject at his request about the legal provision that has led to the recording or provision of the data in question.

10. Right of access

1.   The data subject has the right to take cognizance of the processed data relating to his person and may receive a copy thereof.

2.   The responsible party will inform everyone in writing at his request - as soon as possible but no later than four weeks after receipt of the request - whether personal data concerning him/her is being processed.

3.   If this is the case, the responsible party will provide the requester, if desired, - as soon as possible, but no later than four weeks after receipt of the request - with a complete written overview with information about the purpose or the purposes of the data processing, the data or categories of data to which the processing relates, the recipients or categories of recipients of the data as well as the origin of the data.

4.   If an important interest of the applicant so requires, the controller will comply with the request in a form other than the written form that is adapted to that interest.

5.   The controller may refuse to comply with a request if and insofar as this is necessary in connection with:

•      the investigation and prosecution of criminal offences;

•      the protection of the data subject or the rights and freedoms of others.

11. Provision of personal data

1.   In principle, the provision of personal data to a third party does not take place other than with the consent of the person concerned or his representative, subject to a statutory provision to that effect or the state of emergency.

2.   If the controller provides personal data to third parties without the consent of the data subject or his/her legal representative, the responsible party or his/her legal representative will immediately notify the data subject or his/her legal representative, unless this poses a risk to persons and/or things.

12. Right to correction, addition, deletion

1.   At the written request of a data subject, the controller will correct, supplement, delete and/or shield (the right to forget) the personal data processed about the applicant, if and insofar as these data are actually are incorrect, incomplete for the purpose of the processing, irrelevant or include more than is necessary for the purpose of the registration, or are otherwise processed in violation of a statutory provision. The request of the person concerned contains the changes to be made.

2.   The responsible party will inform the applicant in writing as soon as possible, but no later than four weeks after receipt of the request, whether he complies with this. If he does not want to comply with this or does not fully comply with this, he will give reasons for this. In this regard, the applicant has the option of turning to the complaints committee of the person responsible.

3.   The responsible party ensures that a decision to improve, supplement, remove and/or block it is carried out within 14 working days, and if this is not reasonably possible otherwise as soon as possible afterwards.

13. Retention of data

1.   Personal data will not be kept in a form that makes it possible to identify the data subject for longer than is necessary for the realization of the purposes for which they are collected or subsequently processed.

2.   The controller determines how long the recorded personal data will be kept.

3.   The retention period for medical and/or healthcare data is in principle fifteen years, to be calculated from the time they were produced, or as much longer as reasonably possible from the care of a good care provider or responsible person. results.

4.   Data of a non-medical nature will not be kept for longer than is necessary for the realization of the purposes for which it is collected or subsequently processed, unless it is kept solely for historical, statistical or scientific purposes . If the relevant data have been processed in such a way that it is impossible to trace it back to individuals, they can be kept in anonymised form.

5.   If the retention period of the personal data has expired or the data subject makes a request for deletion before the retention period has expired, the relevant medical data will be deleted within a period of three months.

6.   However, deletion will not take place if it is reasonable to assume that

• the storage is of great importance to someone other than the data subject;

• storage is required by law or

• if there is agreement on this between the data subject and the controller.

14. Notification of data processing

1.   A fully or partially automated processing of personal data that is intended for the realization of a purpose or related purposes, is reported to the Dutch Data Protection Authority before processing is started.

2.   The non-automated processing of personal data intended for the realization of a purpose or related purposes is notified if it has been subject to prior investigation. Preliminary investigation takes place if the controller:

•       intends to process a personal identification number for a purpose other than that for which it is intended and to thereby with data that are processed by another responsible person;

•       intends to record data based on its own observation, without informing the person responsible;

•       intends to process criminal data or data about unlawful or disruptive behavior on behalf of third parties.

3.   The message states:

•      the name and address of the person responsible;

•      the purpose(s) of the processing;

•      a description of the categories of data subjects and of the data (or categories thereof);

•      the recipients or categories of recipients to whom the data may be disclosed.

15. Complaints procedure

If the person concerned is of the opinion that the provisions of these regulations are not being complied with, he can contact:

•      the person in charge; any body functioning within the organization for such an independent therpah-independent company where the complaints handling function functions or has joined;

•      the court, in the cases referred to in Article 46 of the Act and

•      the Data Protection Authority with the request to mediate and advise the controller in the dispute between the data subject.

16. Changes in effect and copy

1.   Changes to these regulations are made by the person responsible. The changes to the regulations will come into effect four weeks after they have been announced to those involved.

2.   These regulations come into effect on 25 May 2018.

3.   These regulations can be viewed at the responsible person. If desired, a copy of these regulations can be obtained at cost.

17. Unforeseen

In cases not provided for in these regulations, the responsible party will decide, with due observance of the provisions of the law and the purpose and purport of these regulations.

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